Vanliga frågor
Snabba svar på de vanligaste frågorna från våra kunder.
When will my order arrive?
Beställningar levereras vanligtvis inom 3–15 arbetsdagar, beroende på din region och fraktalternativet som visas vid kassan.
Can I return my order?
Yes. Contact us within 14 days after delivery as long as the item is unused and in its original condition. See our Return & Refund Policy for details.
How can I track my order?
You will receive tracking details by email when available after your order is prepared.
Can I edit my order after payment?
Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.
What payment methods do you accept?
Vi accepterar vanliga kort och andra betalningsmetoder som visas vid kassan (till exempel Visa, Mastercard, PayPal, Apple Pay och Google Pay där de är tillgängliga).
How can I track my shipment?
When tracking is available, you will receive a link by email after your order ships.
Do you ship internationally?
Vi skickar till destinationer som är tillgängliga vid kassan. Om ditt land inte är listat, kan vi inte skicka dit än.
Vem driver denna butik?
Smart Picks Beauty drivs av Hayawanati i Würzburg, Tyskland.
How do I contact support?
Email support@SmartPicksBeauty.com or use our Contact page.
How do you protect my data?
We follow industry-standard practices. See our Privacy Policy for details and your rights.
Are opened or sealed products returnable?
Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.
Do you offer multilingual support?
Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.