Frequently asked questions
Quick answers to the most common questions from our customers.
When will my order arrive?
Orders are usually delivered within 3–15 business days, depending on your region and the shipping option shown at checkout.
Can I return my order?
Kyllä. Ota yhteyttä meille 14 päivän kuluessa toimituksen jälkeen, kunhan tuote on käytönnettävissä ja alkuperäisessä kunnossaan. Lue yksityiskohdat palautus- ja/tai hyvitys-käytännöstä.
How can I track my order?
Saat seurantanotot sähköpostitse, kun ne ovat saatavilla tilauksesi valmistumisen jälkeen.
Can I edit my order after payment?
Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.
What payment methods do you accept?
We accept major cards and other payment methods shown at checkout (for example Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available).
How can I track my shipment?
When tracking is available, you will receive a link by email after your order ships.
Do you ship internationally?
Lähetämme kohteisiin, jotka ovat saatavilla kassalla. Jos maasi ei ole luettelossa, emme voi lähettää sinne tällä hetkellä.
Who operates this store?
Smart Picks Beauty is operated by Hayawanati, Würzburg, Germany.
Miten voin ottaa yhteyttä tukeen?
Email support@SmartPicksBeauty.com or use our Contact page.
How do you protect my data?
We follow industry-standard practices. See our Privacy Policy for details and your rights.
Are opened or sealed products returnable?
Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.
Do you offer multilingual support?
Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.