Frequently asked questions
Quick answers to the most common questions from our customers.
When will my order arrive?
Orders are usually delivered within 3–15 business days, depending on your region and the shipping option shown at checkout.
Can I return my order?
Yes. Contact us within 14 days after delivery as long as the item is unused and in its original condition. See our Return & Refund Policy for details.
How can I track my order?
You will receive tracking details by email when available after your order is prepared.
Can I edit my order after payment?
Kontakt os hurtigst muligt, før forsendelsen starter. Vi vil gøre vores bedste for at hjælpe, hvis ordren endnu ikke er klargjort.
What payment methods do you accept?
We accept major cards and other payment methods shown at checkout (for example Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available).
How can I track my shipment?
Når sporing er tilgængelig, modtager du et link via e-mail efter din ordre er sendt.
Do you ship internationally?
We ship to destinations available at checkout. If your country is not listed, we cannot ship there yet.
Hvem driver denne butik?
Smart Picks Beauty drives af Hayawanati i Würzburg, Tyskland.
How do I contact support?
Email support@SmartPicksBeauty.com or use our Contact page.
Hvordan beskytter I mine data?
We follow industry-standard practices. See our Privacy Policy for details and your rights.
Are opened or sealed products returnable?
Åbnede forseglede varer, hygiejneprodukter, personlig plejeartikler eller produkter, der er blevet åbnet efter levering, kan ikke accepteres, medmindre varen er defekt, beskadiget eller forkert.
Do you offer multilingual support?
Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.